Delete Your Walletmix POS Account & Data
Developer: Walletmix Limited • App: Walletmix POS (com.walletmix.pos on Google Play & Apple App Store, and https://pos.walletmix.com). You can delete your account and workspace data either directly on this web page without the app or inside the mobile/web app.
1. Delete Your Account or Submit a Deletion Request on the Web (No App Required)
Use the form below to delete your Walletmix POS account without opening the mobile app. If you enter your account password, your account and workspace data are erased immediately and all active sessions are revoked on the spot. If you signed up with Google/Apple OAuth or leave the password field blank, we do not revoke your active sessions or schedule deletion right away — instead, we send a confirmation email with a verification link that expires in 24 hours (rate-limited per email and per IP). Only after you click that confirmation link are your active sessions revoked and the 48-hour permanent deletion schedule started.
2. How to Delete Your Account Inside the Mobile App or Web Portal
A. Android & iOS Mobile App (Walletmix POS)
- Open the Walletmix POS app and sign in to your merchant workspace via the top-right Account / Sign-In button.
- Navigate to the Ops & VAT tab (5th tab on the bottom navigation bar) and scroll to the Account & Workspace Data Control card — or reopen the top-right Account / Sign-In sheet while signed in.
- Tap Delete Account & Workspace Data and confirm in the dialog. Your workspace data is erased and all sessions are revoked immediately.
B. Cloud Web Portal (pos.walletmix.com)
- Sign in to your merchant workspace at pos.walletmix.com/login.
- In the top workspace bar of pos.walletmix.com/app, click Delete Account (or use the self-service form above on this page).
- Confirm permanent deletion in the dialog to immediately erase your workspace and sign out.
3. What Data Is Deleted vs. Retained & Retention Schedule
| Data Category | Action Upon Deletion | Retention Period |
|---|---|---|
| Merchant Profile & Credentials Owner name, email, phone, password hash, Firebase / Google / Apple OAuth UID, active session tokens | Permanently Erased & Tokens Revoked | Immediate (< 60 seconds) for in-app or password-verified web deletion. For unauthenticated web requests (no password), a confirmation link expiring in 24 hours is emailed first; only after that link is clicked are sessions revoked and permanent erasure completed within 48 hours. |
| Operational POS Workspace Data Product catalog, SKUs, Dual-IMEI serials, EMI/Kisti schedules, customer directory, Bakir Khata credit due ledger, restaurant KOT/KDS tickets, staff PINs | Permanently Erased from Active Database | Immediate upon deletion execution; purged from rolling encrypted disaster-recovery backups within 30 days. |
| Statutory Tax & Payment Audit Logs NBR Mushak-6.3 VAT challan totals and SaaS subscription payment settlement records | De-identified / Anonymized | Retained in anonymized form for up to 5 years solely to comply with Bangladesh NBR Value Added Tax & Supplementary Duty Act, 2012 and financial audit regulations, then automatically purged. |